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At Estithmar Holding, our sustainability roadmap is an active, evolving commitment rather than a static plan. It reflects who we are today and who we aspire to become as we continue advancing in healthcare, services, contracting, industries, and destination management.
These strategic priorities form the backbone of our sustainability transformation over the next three years. They reflect the realities of our businesses, the expectations of our regulators and investors, and our responsibility to stakeholders.
1
Strengthening Sustainability Governance and Data Systems
We aim to deepen ESG ownership across all clusters, ensuring that sustainability becomes an integral part of decision-making. This includes building a more structured reporting ecosystem, refining ESG KPIs for each business unit, and enhancing digital tools for data accuracy and transparency.
2
Advancing Climate and Environmental Stewardship
We recognise the need to reduce our operational footprint and contribute to national sustainability goals. Our priorities include energy efficiency in hospitals and large facilities, better waste segregation and recycling infrastructure, improved environmental compliance at project sites, and stronger emissions tracking across the Group.
3
Enhancing Workforce Wellbeing, Skills and Inclusion
Our people remain central to our long-term success. We are committed to creating safe, engaging and inclusive workplaces that offer meaningful opportunities for professional growth. Particular focus areas include leadership development programs, mental wellbeing initiatives, enhanced safety standards and expanding opportunities for Qatari talent.
4
Embedding Responsible Procurement and Supply Chain Standards
As our operations scale, our supply chain becomes even more critical. We will introduce stronger ESG criteria for vendor evaluation, enhance due diligence processes, and promote ethical, fair labour and environmental practices among suppliers that support our operations.
5
Supporting Responsible Global Expansion
As we grow internationally in healthcare, hospitality and industrial services, we aim to uphold the highest environmental and social safeguards. This includes applying IFC Performance Standards to new markets, strengthening local workforce integration, and ensuring robust risk management for international projects.
6
Deepening Community Impact
We seek to expand the reach of our community programs, with a focus on healthcare outreach, youth development, education, and environmental conservation. These initiatives allow us to create shared value in Qatar and in the international communities where our businesses operate.
Key Milestones for 2026 to 2028
Practical Steps Toward Sustainability Maturity
Our roadmap includes a set of tangible milestones that reflect what we intend to achieve over the next three years. These milestones are practical, aligned to our operational realities, and designed to move us toward stronger sustainability maturity.
2026
Laying Stronger Foundations
Launch of a unified ESG reporting system across all clusters to standardise data collection and support regulatory disclosure requirements
Establishment of cluster-specific ESG champions to drive awareness, training and implementation
Completion of baseline energy and emissions assessments for all major facilities in Qatar
Introduction of a Group-wide Waste Management Playbook including medical, food, industrial and construction waste protocols
Rollout of a "Future Leaders Program" for mid-level managers to strengthen leadership capability
Strengthening supplier onboarding to include ESG criteria such as environmental compliance, safe labour practices and ethical standards
Formalisation of Board-level oversight for ESG and climate-related matters, including defined reporting and escalation mechanisms
Integration of ESG and climate-related risks into the Group's Enterprise Risk Management framework
Identification and documentation of material ESG topics with financial and operational relevance, aligned with QFMA ESG guidance
Establishment of internal ESG data controls and documentation protocols to support accuracy and future assurance
2027
Accelerating Performance and Integration
Development of a Group-wide Low Carbon Transition Framework, outlining clear pathways for energy efficiency, emissions reduction, and climate risk management
Introduction of resource optimisation projects in hospitals, industrial workshops and destination assets (energy, water, cooling)
Implementation of digital HSE dashboards integrated with management reporting for real-time monitoring of safety indicators across high-risk operations
Expansion of community healthcare outreach programs in partnership with national institutions
Introduction of a Diversity and Inclusion Action Plan with measurable targets for inclusive recruitment and leadership representation
Establishment of preferred vendor partnerships with suppliers demonstrating strong ESG compliance
Integration of sustainability and climate considerations into strategic planning and capital investment decisions
Identification and assessment of climate-related physical and transition risks across major business clusters
Introduction of management-level ESG performance dashboards, aligned with risk and operational reporting
Enhancement of supplier ESG risk assessment, focusing on high-risk and high-spend suppliers
2028
Delivering Measurable Outcomes
Measurable reduction in direct and indirect emissions across core operations, supported by verified energy efficiency enhancements
Increased recycling and waste diversion rates across healthcare, hospitality and project sites
Achieving mature ESG data governance, enabling expanded external assurance across all major clusters
Integration of sustainability-linked KPIs into performance reviews for cluster leadership
Implementation of water conservation measures in hospitality and destination operations, aligned with national water scarcity priorities
Demonstrated socio-economic contribution through expanded community programs, youth development initiatives and volunteer engagement
Establishment of Group-level ESG targets and KPIs linked to material risks and opportunities
Alignment of ESG disclosures with QFMA expectations and emerging ISSB (IFRS S1 and S2) structures
Demonstration of financial relevance of key ESG topics, including climate, workforce, and governance
Strengthening of assurance-ready documentation and controls to support future reporting requirements
Looking Ahead
The next chapter of our sustainability journey is one of purposeful growth. As we expand across sectors and geographies, we remain grounded in the belief that responsible business practices create long-term resilience and value for all stakeholders. We will continue investing in our people, supporting communities, strengthening environmental stewardship and embedding ethics and transparency in all decisions.
We are committed to moving beyond compliance toward genuine impact. Our focus will be on creating measurable improvements in environmental performance, enhancing workplace culture, setting higher expectations for suppliers, and strengthening our governance for sustained growth. We will also continue aligning with national priorities, including Qatar's vision for a knowledge-based, diversified and sustainable economy.
Our roadmap is a reflection of who we aspire to be: a forward-looking organisation that grows responsibly, contributes meaningfully and carries its reputation with integrity in every market we operate in.
Our Stakeholder Engagement Approach
Our Key Stakeholder Groups
We engage with stakeholders throughout the year through structured dialogue, day-to-day interactions, formal channels and collaborative initiatives. Engagement is both strategic and operational, enabling us to capture real insights from employees, patients, customers, partners, regulators, investors and community members.
Customers & Patients
Quality, safety, and accessibility of services. Patient and guest experience improvements. Transparent communication, responsiveness, and grievance resolution. Digital access to services and feedback channels.
Customer service centres and patient relations desks. Digital platforms including websites, apps, portals and hotlines. Satisfaction surveys, service quality assessments, and feedback forms. Hospitality and attraction feedback kiosks at destinations.
Employees
Fair employment practices and wellbeing. Career development, upskilling and training. Health, safety and welfare across all clusters. Diversity, inclusion and non-discrimination.
Regular team meetings and leadership connects. Training programs, workshops and safety inductions. Employee engagement surveys and suggestion channels. Townhalls, HR clinics and internal communication platforms.
Shareholders & Investors
Transparent financial performance and returns. Governance, compliance and risk management. Strategic direction and long-term value creation. ESG performance and disclosures.
Annual General Meetings (AGM). Quarterly financial statements and investor presentations. Investor relations meetings and direct communication channels. Sustainability report and stock exchange disclosures.
Regulatory Authorities
Compliance with sector-specific regulations (healthcare, hospitality, construction, industrial). Health and safety standards, labour practices and environmental requirements. Reporting transparency and proactive cooperation.
Mandatory regulatory filings and audits. Ongoing communication and inspections. Participation in national programs and sector committees.
Local Communities & Government Agencies
Contribution to social development and wellbeing. Access to healthcare, education and community support initiatives. Environmental stewardship and responsible operations. Alignment with national economic and social objectives.
CSR initiatives, free medical camps, awareness programs. Community events, partnerships and local engagement. Strategic partnerships and formal agreements. Joint committees, workshops and official coordination channels.
Suppliers, Partners & International Collaborators
Ethical sourcing, quality, and reliability. Compliance with safety, labour and environmental standards. Supply chain transparency and performance improvement. Project delivery, governance and risk-sharing.
Supplier evaluation, onboarding and audits. Contract reviews and coordination meetings. Vendor performance assessments and compliance checks. Partnership review meetings and joint project committees.
Understanding What Matters Most
Material Topics
Our materiality assessment helps us understand the sustainability issues that matter most to our people, partners, investors, customers, regulators, and the communities we serve. We carried out a comprehensive, Group-wide materiality assessment as per GRI standards with internal stakeholder consultations, including leadership interviews, workshops with cluster teams, employee feedback, and review of peer benchmarks and regulatory expectations.
The final materiality results were grouped across three categories that guide our strategic focus: Prioritize, Differentiate, and Monitor.
Monitor
Labour Laws
Business Ethics
Diversity, Equity & Inclusion (DEI)
Corporate Social Responsibility (CSR)
Biodiversity and Land Use
Differentiate
Board Governance & Transparency
Water Management
Technology & Innovation
Human Rights
Supply Chain Management
Local Procurement
Prioritize
Health & Safety
Waste Management
Climate Change
Anti-Bribery & Corruption
Cybersecurity and Data Privacy
Emissions
Qatarisation
High Priority Topics — "Prioritize"
These are the issues that sit at the heart of our responsibility and directly shape our ability to operate safely, ethically, and sustainably.
1
Health and Safety
Why this matters to us
Our operations span healthcare, construction, manufacturing, logistics, hospitality, and entertainment environments, all of which involve inherent safety risks. Protecting employees, contractors, patients, guests, and visitors is essential to maintaining operational continuity, trust, and long-term resilience.
How we address and manage this
We operate a comprehensive Health, Safety and Environment framework focused on prevention, awareness, and continuous improvement. This includes mandatory induction and refresher training, site inspections, hazard reporting, emergency preparedness, and leadership oversight across all clusters. Clinical governance, equipment safety checks, and third-party certifications such as TÜV NORD support consistent safety performance.
2
Waste Management
Why this matters to us
Our diversified operations generate multiple waste streams including regulated medical waste, food and packaging waste, and construction and industrial materials. Inadequate waste management can create environmental, public health, and regulatory risks.
How we address and manage this
We implement segregation at source across all facilities, supported by staff training and clear procedures. Healthcare entities follow regulated medical waste protocols, construction and industrial teams channel recyclable materials through approved systems, and hospitality operations track food waste to identify reduction opportunities. Licensed contractors manage transport and disposal, while ongoing data improvements support waste reduction and diversion.
3
Climate Change
Why this matters to us
Climate change influences energy demand, operating costs, regulatory expectations, and asset resilience across our facilities and logistics activities. Managing climate-related impacts is essential to long-term efficiency and competitiveness.
How we address and manage this
We are strengthening the measurement of Scope 1 and Scope 2 emissions and improving data accuracy across key entities. Energy audits, HVAC optimisation, preventive maintenance, and equipment upgrades support efficiency improvements. We also explore renewable energy opportunities and integrate climate considerations into new projects and asset planning.
4
Anti-Bribery and Corruption
Why this matters to us
Our activities involve procurement, government engagement, and international partnerships, making ethical conduct critical to protecting trust, ensuring compliance, and safeguarding our reputation.
How we address and manage this
Our Code of Conduct defines clear expectations for ethical behaviour, transparency, and conflict avoidance. We apply supplier due diligence, internal audit reviews, and confidential whistleblowing mechanisms. Targeted training supports employees involved in procurement and contracting, while leadership oversight ensures consistent enforcement and accountability.
5
Cybersecurity and Data Privacy
Why this matters to us
We manage sensitive information across healthcare systems, customer platforms, and internal operations. Cybersecurity incidents could disrupt services, compromise data, and undermine stakeholder trust.
How we address and manage this
We apply enterprise-level security controls, including access management, encryption, system monitoring, and regular vulnerability assessments. Employees receive ongoing training on data protection and secure practices, while incident response planning and system upgrades strengthen digital resilience.
6
Emissions
Why this matters to us
Energy use across facilities, logistics, and industrial activities contributes to our emissions footprint and affects costs, regulatory exposure, and environmental impact.
How we address and manage this
We measure emissions where operational control exists and improve data completeness across clusters. Our approach focuses on HVAC optimisation, refrigerant management, equipment upgrades, and exploration of low-emission technologies to improve efficiency and reduce environmental impact.
7
Qatarisation
Why this matters to us
As a Qatari organisation, supporting national workforce development is essential to long-term sustainability, cultural identity, and alignment with national priorities.
How we address and manage this
We recruit Qatari nationals across clusters and support development through internships, training, mentoring, and leadership programmes. Partnerships with academic institutions and annual KPI tracking help strengthen local talent pipelines and build future leadership capacity.
Medium Priority Topics — "Differentiate"
These topics strengthen our competitiveness and help us stand out as a responsible and forward-looking organisation.
Board Governance & Transparency
Strong governance supports the credibility of our operations and decision-making processes. We maintain a clear governance framework with defined roles, structured oversight, transparent disclosures, and proactive risk management. Our commitment to timely reporting, ethical conduct, and Board-level accountability strengthens trust across our stakeholder ecosystem.
Water Management
Water is essential to healthcare operations, hospitality venues, food services, and industrial processes. We work to optimise consumption, reduce wastage, and ensure compliance with regulatory requirements. Improvements in monitoring systems and efficiency initiatives help reduce our operational footprint, especially in water-intensive clusters.
Technology and Innovation
We see technology as a driver of efficiency, safety, and customer experience. Digital tools support patient care, workforce management, operational planning, and risk controls. We continue to explore emerging technologies to enhance transparency, automation, and quality across all clusters.
Human Rights
Respect for human rights underpins our employment practices and contractor engagement. We maintain clear policies aligned with national laws and international expectations, ensuring fair working conditions, non-discrimination, grievance mechanisms, and responsible labour practices across the supply chain.
Supply Chain Management
Given the scale of our procurement and international partnerships, we work closely with suppliers to ensure ethical, quality-driven, and compliant operations. Supplier assessments, contract controls, and performance reviews help manage risks and reinforce responsible sourcing.
Local Procurement
We actively support Qatar's economic development by prioritising local suppliers where feasible. This strengthens national industry, reduces lead times, and contributes to local value creation while maintaining high standards of quality and compliance.
Emerging and Supporting Topics — "Monitor"
These emerging topics help us stay alert, compliant, and responsive to evolving expectations.
Labour Laws
Compliance with Qatar Labour Law and international requirements. Fair treatment, proper documentation, ethical recruitment, and worker welfare.
Business Ethics
Ethical conduct guides how we engage with partners, clients, regulators, and communities. Adherence to our Code of Conduct in rapidly evolving markets.
Diversity, Equity and Inclusion
We value diversity as a source of innovation and organisational strength. We track representation and promote inclusive practices in hiring and career progression.
Corporate Social Responsibility
CSR initiatives reflect our commitment to contributing positively to society. We monitor community needs and evaluate the impact of our efforts.
Biodiversity and Land Use
Certain leisure, tourism, and construction activities have potential interactions with natural ecosystems. We monitor regulatory requirements and environmental sensitivities.
Our Environmental Approach and Commitment
Energy Management and Emissions
Energy consumption and emissions represent a significant share of our environmental footprint, especially in healthcare facilities, hospitality assets, destination management and industrial operations. We have undertaken several initiatives to improve energy efficiency, reduce consumption and lay the foundation for future emissions reduction planning. We measure our direct and indirect emissions across major entities under operational control.
Our actions include
Optimising heating, cooling and ventilation across healthcare and hospitality assets
Enhancing insulation and indoor environment efficiency
Monitoring consumption patterns through digital systems
Conducting preventive maintenance to reduce energy loss
Introducing energy efficient lighting and smart controls
Water Stewardship
Conserving in a Water-Stressed Environment
Water scarcity is a regional concern, and we recognise the importance of careful water management across our operations. Our healthcare facilities, hospitality properties, catering operations and industrial sites rely on water for essential services, hygiene, food preparation, landscaping and cooling. In a water-stressed environment such as Qatar, efficient water use is an important operational and environmental consideration.
Water saving initiatives include
Low-flow fixtures and sensor-based taps
Regular monitoring of water use intensity
Leak detection and maintenance programs
Efficient irrigation techniques and landscaping practices
Staff awareness programs on responsible water use
Waste Management and Circularity Practices
From Compliance to Circularity
Our operations generate multiple types of waste, including medical waste, food waste, construction waste and general operational waste. Effective waste management is critical for regulatory compliance, public health, and environmental protection.
In healthcare, we segregate waste at source, store it safely and partner with approved entities for treatment and disposal. In hospitality and catering operations, we focus on reducing food waste through menu planning, portion management and improved storage processes. Construction and industrial sites follow strict procedures for hazardous and non-hazardous waste, material reuse and recycling.
We continue to expand recycling initiatives and explore opportunities to adopt circular principles where feasible, including reusing materials, reducing packaging and partnering with suppliers who share our sustainability goals.
Environmental Compliance and Risk Management
Compliance with environmental laws and regulations is a fundamental requirement. Our operations follow environmental management practices that reflect the IFC Performance Standards for resource efficiency, pollution control and environmental protection. Environmental risks are reviewed by operational teams and by our central sustainability function to ensure continuous improvement.
Hazardous materials
Spills and leaks
Noise and air emissions in industrial areas
Medical waste handling
Environmental impacts of large public destinations
Climate Resilience and Future Outlook
Building Towards a Structured Climate Resilience Plan
We recognise that climate-related risks may impact our operations through rising temperatures, changing energy needs, water scarcity, supply chain disruptions and infrastructure demands. As a diversified Group, we are preparing to develop a structured climate resilience plan that supports operational stability and aligns with Qatar's environmental objectives.
Developing a Group-wide emissions reduction pathway
Supporting staff capability building to strengthen environmental literacy
Exploring renewable energy opportunities
Enhancing environmental data systems for accuracy and transparency
Integrating climate considerations into planning and procurement
Our Workforce: A Diverse, Skilled and Growing Community
Our People Are at the Heart of Estithmar Holding
Our workforce is one of the most diverse in Qatar, representing countless nationalities, professional backgrounds and lived experiences. We believe in providing equal opportunity to everyone who joins us. Recruitment, development and promotion decisions are based on merit and competency. Qatarisation remains an important strategic priority. We continue to invest in hiring, training and retaining Qatari talent across sectors that traditionally rely on expatriate labour. Our employment standards align with Qatar Labour Law, international labour conventions and IFC Performance Standard 2.
2,748
Women Employees
We are actively working to increase women's representation across healthcare, hospitality and corporate roles, with expanded supervisory and management opportunities in 2025.
27%
Women Employees
We expanded opportunities for women in supervisory and management roles in 2025 through targeted leadership development and mentoring initiatives.
Employee Wellbeing
Supporting Physical, Mental and Emotional Health
Employee wellbeing is an organisational responsibility and a cultural commitment. We want every individual who works with us to feel cared for, supported and empowered. In 2025, we expanded the availability of onsite clinics and introduced preventive health programs at major facilities. We launched a wellbeing campaign featuring mindfulness workshops, guided relaxation sessions and mental health seminars delivered by specialists. We also host sports tournaments, cultural festivals, recognition ceremonies and engagement events that help employees build relationships across teams and clusters.
Occupational Health and Safety
Protecting Our People Every Day
Safety is the foundation of our operational integrity. Our safety systems are framed by Qatar Labour Law, ISO 45001, international best practices and IFC Performance Standard 2. Every new employee undergoes a safety induction. In 2025, we recorded a year-on-year reduction in lost time injuries due to better controls, stronger supervision and enhanced employee awareness. Incident reporting was enhanced through mobile-based applications that simplify reporting, encourage transparency and accelerate root-cause analysis.
Talent Development
Building Skills, Leadership and Future Potential
In 2025, we launched the Estithmar Learning Academy, which hosts structured programs in leadership, communication, financial literacy, customer service, technical competency and compliance. We also invest in digital skills and initiated mentoring circles, leadership boot camps and supervisory training for emerging leaders across all clusters. Regular performance reviews help employees align personal goals with organisational priorities.
Diversity, Equity and Inclusion
Creating a Respectful and Representative Workplace
Diversity, equity and inclusion remain central to our organisational culture. Our workforce represents a blend of ethnicities, languages, genders and educational backgrounds. In 2025, we strengthened our hiring practices through structured interviews, panel-based assessments and a review of job descriptions to ensure neutrality and fairness. We maintain clear grievance channels and whistleblowing mechanisms for reporting discrimination, harassment or workplace misconduct. Our long-term goal is to create an organisation where diversity is celebrated, equity is championed and inclusion is embedded in everyday interactions.
9%
Women in Board of Directors
11%
Women Employees
Community Investment
Contributing to Social Progress and National Development
Our responsibility extends beyond our workforce. We are committed to contributing positively to the communities we serve, supporting Qatar's social development priorities and extending our reach to communities abroad. In 2025, our healthcare division organised free medical screening camps, awareness sessions on non-communicable diseases and school health outreach programs. We support skill-building programs, scholarships, internships and training opportunities for students in collaboration with local universities and technical institutes.
Community Highlights — 2025
Women's Leadership
Celebrating Women's Leadership
To mark International Women's Day, Estithmar Holding celebrated the achievements of women leaders across the Group. Through internal engagement and social media storytelling, we highlighted the contributions of women working across healthcare, services, contracting, and destination businesses.
Youth Development
Empowering Youth Through Learning
In recognition of International Youth Day, Estithmar Holding launched a month-long training programme designed for university students in Qatar and select international markets, providing hands-on exposure, practical learning opportunities, and professional development experiences.
National Service
Honouring National Service
Estithmar Holding extended special discounts and exclusive offers to members of Qatar's Armed Forces, Police, public sector employees, and Qatari retirees, reflecting our appreciation for their service and contribution to the nation.
Sustainability Awareness
Promoting Sustainability Awareness
During Qatar Sustainability Week, Estithmar Holding organised internal awareness campaigns focused on promoting sustainable practices within the workplace, encouraging employees to adopt environmentally responsible behaviours.
Sports
Championing Football at the National Level
In 2025, Estithmar Holding supported the Amir Cup, Qatar's premier football tournament, contributing to the celebration of national sporting talent and the continued development of football culture in the country.
Health & Wellbeing
Encouraging Healthy Lifestyles
Through its subsidiary Apex Health (formerly Elegancia Health Care LLC), Estithmar Holding supported the 2025 Ooredoo Marathon, reinforcing our commitment to promoting health, wellbeing, and active lifestyles within the community.
Sports Sponsorship
Supporting National Sports Development
Estithmar Holding serves as the main sponsor of Qatar Sports Club, supporting one of the country's established sporting institutions. This partnership contributes to promoting physical fitness, youth development, and community engagement through organised sports.
Energy Efficiency
Improving Energy Efficiency at Al Maha Island
Through its subsidiary Al Maha Island LLC, Estithmar Holding implemented a series of energy-saving measures that resulted in a 30 percent reduction in electricity consumption, demonstrating commitment to improving resource efficiency within large-scale destination operations.
Responsible Decisions That Strengthen Trust and Resilience
Our Governance Philosophy
At Estithmar Holding, we have shaped our governance model to ensure that we do more than comply with standards. Our aim is to lead by example, build a culture of integrity and ensure that sustainability remains at the heart of every decision we make across all our business clusters.
We see governance as a shared responsibility that begins with leadership and continues through every part of the organisation. We maintain a single, consistent expectation: that every decision reflects integrity, fairness, respect and accountability.
1
Leadership That Sets Direction and Upholds Values
Our Board of Directors provides oversight on our strategy, sustainability commitments and long-term priorities. The Board reviews environmental, social and governance matters and ensures that our decisions align with Qatar's national vision, regulatory expectations and international standards.
2
A Management Approach That Connects Strategy With Daily Operations
Our Executive Management team translates governance principles into actions across business clusters. They ensure that our sustainability commitments are understood and embedded at operational levels, and that teams are equipped to deliver on these expectations.
3
A Culture of Ethical Behaviour, Fairness and Responsibility
We encourage a culture where people understand their responsibility to act ethically, follow rules, raise concerns and treat others with respect. Our commitment to ethical behaviour guides our relationships with employees, partners, suppliers, customers and communities.
4
Transparency and Accountability in Everything We Do
We believe that transparency strengthens trust. We communicate openly with regulators, investors, communities and partners about our performance, challenges and improvements. Accountability ensures that we remain committed to continuous improvement.
Governance Structure That Supports Sustainability
Clear Accountability at Every Level
A strong governance structure helps ensure that our ESG responsibilities are clear, coordinated and effective across the organisation. Oversight of sustainability matters is embedded within Estithmar Holding's governance framework, with clear accountability at Board, executive, and operational levels.
Board of Directors — Oversight
The Board provides oversight of strategy, governance policies, compliance commitments and long-term sustainability priorities. ESG topics are reviewed as part of strategic planning, enterprise risk management and performance oversight.
Executive Management — Implementation
Our leadership team ensures that Group-wide policies are executed and that sustainability remains integrated into budgeting, operational planning, risk management and cluster-level decision making.
ESG Steering Committee — Coordination
A cross-functional committee coordinates sustainability efforts across the Group. The committee works on:
Consolidating ESG data
Reviewing environmental, safety and labour performance
Supporting clusters in implementing policies
Identifying improvement opportunities
Ensuring consistency in disclosures
Business Clusters — Execution
Sustainability implementation takes place at the operational level, where our businesses and employees contribute to our environmental, social and governance outcomes. Their work covers areas such as medical waste handling, safety inspections, HR practices, customer care, digital security and environmental control. Material ESG risks, policy updates, and performance trends are escalated to the Board through management committees as part of regular governance reporting.
Policies That Guide Responsible Conduct
Ethics and Integrity in Practice
Our policies set clear expectations for how we behave and operate. They help us protect people, maintain compliance and uphold our reputation. These policies apply across our operations in Qatar and extend to our international engagements wherever relevant.
Code of Conduct
Procurement and Supplier Code of Conduct
Health, Safety and Environment Policy
Anti-Bribery and Anti-Corruption Policy
Cybersecurity and Data Privacy Policy
Whistleblowing and Grievance Mechanisms
Human Rights and Labour Standards Guidance — and many other internal policies and procedures
Managing ESG Risks Responsibly
Key ESG-Related Risks
We integrate sustainability risks into our broader enterprise risk management system. Each cluster identifies and evaluates its own risk exposures, which are consolidated at Group level and reviewed by senior management.
Health & Safety
Health, safety and wellbeing of employees and customers across all operational environments.
Environmental
Environmental compliance, emissions and waste impacts across all facilities and project sites.
Ethical Procurement
Ethical risks in procurement and international partnerships affecting our reputation and compliance.
Cybersecurity
Cybersecurity and privacy risks in digital systems and healthcare operations.
Climate
Climate-related risks affecting operations, costs and supply chains across the Group's diverse portfolio of businesses.
Alignment With International and National Frameworks
Our governance system is informed by globally recognised frameworks including the GRI Standards, the Qatar Stock Exchange ESG Guidelines and the IFC Performance Standards. We also ensure compliance with national regulations and ministries across labour, safety, healthcare, construction and environmental domains.
Integrating the United Nations SDGs in Our Operations
As a responsible national enterprise, Estithmar Holding is committed to fostering positive social impact within the communities in which it operates. The company actively promotes sustainable development, advocates for a healthy lifestyle, conserves natural resources, and strives to add meaningful value to society. Estithmar Holding is dedicated to supporting Qatar National Vision 2030, aligning its efforts with the four key pillars: social, human, environmental, and economic development. Understanding that CSR extends beyond traditional philanthropy, Estithmar Holding champions initiatives that create strategic, lasting social change and bring measurable positive impacts to the community.
Social Activities — 2025
Social
Lusail Winter Wonderland × Qatar Social Works: Free entry for children and staff, reflecting commitment to social welfare and community support.
Inclusion
International Women's Day Celebration: Honouring the contributions of female staff at Estithmar Holding, fostering an inclusive and supportive workplace culture.
Healthcare
International Nurses Day: Celebrating frontline healthcare professionals across all hospitals in Qatar, Iraq, and Libya.
Engagement
Lusail Winter Wonderland × Employee Family Day: Bringing together employees and their families in a celebratory environment that fosters connection, appreciation, and organisational belonging.
Community
Autism Families Support Platform: Contributing to fit-out of the centre located in The Pearl Island.
Appreciation
Lusail Winter Wonderland × Ministry of Municipality: Cleaners appreciation initiative offering 400 cleaners free entry to Lusail Winter Wonderland.
Sports Activities — 2025
Qatar Sports Club Sponsorship — enhanced community engagement through social media campaigns and employee free tickets
QFA Amir Cup 2025 Sponsorship — significant brand exposure through on-ground presence, media coverage and event branding
Amir Sword Camel Race — Diamond Sponsor of the Arab Camel Races Festival, honouring national sports and cultural initiatives
Ooredoo Marathon Sponsorship — promoting health, wellness, and community engagement through world-class sporting events
Global Champions Arabians Tour — sponsoring the full schedule of the GCAT across 5 countries
Environmental Activities — 2025
Qatar Sustainability Week: Internal awareness campaigns educating employees on sustainability practices, particularly those related to the work environment.
Energy Efficiency Initiatives: Through subsidiary Al Maha Island LLC, achieved a 30% reduction in electricity consumption by implementing a series of sustainability and energy-saving measures.
+260 Tons of Cartons recycled annually by Elegancia Catering — demonstrating commitment to waste reduction and circular economy principles.
Energy Conservation Program
Advancing Operational Efficiency and Sustainable Resource Management
As part of its commitment to responsible operations and sustainable growth, Estithmar Holding continues to strengthen its environmental stewardship through the implementation of a comprehensive Energy Conservation Program. The program focuses on improving operational efficiency, reducing energy consumption across assets and facilities, and embedding energy management practices across the Group's operations.
Despite continued expansion of operations across multiple assets and facilities, Estithmar Holding successfully achieved a net reduction in total energy consumption. Total Energy Consumption decreased from QAR 94.78 million in 2024 to QAR 89.19 million in 2025, representing an overall reduction of 5.9% year-on-year.
69.2%
Cooling Energy Consumption
Reduced by 69.2%, reflecting optimization of cooling infrastructure and enhanced system management.
19.5%
Gas Consumption
Reduced by 19.5%, driven by improved operational control and efficiency measures.
10.3%
Electricity Consumption (Kahramaa)
Reduced by 10.3%, supported by improved monitoring, operational adjustments, and energy-efficient practices.
Strengthening Sustainability Through Operational Discipline
The 2025 results confirm that Estithmar Holding's energy conservation efforts are delivering measurable impact. The reduction in overall energy consumption was achieved despite the continued growth of operational activities, reflecting a strong culture of efficiency and responsible resource management across the Group.
The Energy Conservation Program also reinforces Estithmar Holding's broader commitment to environmental responsibility and ESG performance, contributing to reduced environmental impact while improving operational efficiency across its portfolio of businesses and assets. Through continuous monitoring and performance management, the program ensures that energy efficiency remains embedded within day-to-day operational practices.
Looking Ahead — 2026
Building on 2025 Progress
Building on the progress achieved in 2025, Estithmar Holding will continue to advance its Energy Conservation Program through the implementation of additional technical solutions and efficiency initiatives scheduled for 2026. These initiatives will focus on:
— Further optimization of cooling systems
— Enhanced energy monitoring and reporting
— Implementation of additional efficiency technologies
Our People Are at the Heart of Estithmar Holding
Our workforce is one of the most diverse in Qatar, representing countless nationalities, professional backgrounds and lived experiences. We believe in providing equal opportunity to everyone who joins us. Recruitment, development and promotion decisions are based on merit and competency. Qatarisation remains an important strategic priority. We continue to invest in hiring, training and retaining Qatari talent across sectors that traditionally rely on expatriate labour. Our employment standards align with Qatar Labour Law, international labour conventions and IFC Performance Standard 2.
Supporting Physical, Mental and Emotional Health
Employee wellbeing is an organisational responsibility and a cultural commitment. We want every individual who works with us to feel cared for, supported and empowered. In 2025, we expanded the availability of onsite clinics and introduced preventive health programs at major facilities. We launched a wellbeing campaign featuring mindfulness workshops, guided relaxation sessions and mental health seminars delivered by specialists. We also host sports tournaments, cultural festivals, recognition ceremonies and engagement events that help employees build relationships across teams and clusters.
Protecting Our People Every Day
Safety is the foundation of our operational integrity. Our safety systems are framed by Qatar Labour Law, ISO 45001, international best practices and IFC Performance Standard 2. Every new employee undergoes a safety induction. In 2025, we recorded a year-on-year reduction in lost time injuries due to better controls, stronger supervision and enhanced employee awareness. Incident reporting was enhanced through mobile-based applications that simplify reporting, encourage transparency and accelerate root-cause analysis.
Building Skills, Leadership and Future Potential
In 2025, we launched the Estithmar Learning Academy, which hosts structured programs in leadership, communication, financial literacy, customer service, technical competency and compliance. We also invest in digital skills and initiated mentoring circles, leadership boot camps and supervisory training for emerging leaders across all clusters. Regular performance reviews help employees align personal goals with organisational priorities.
Creating a Respectful and Representative Workplace
Diversity, equity and inclusion remain central to our organisational culture. Our workforce represents a blend of ethnicities, languages, genders and educational backgrounds. In 2025, we strengthened our hiring practices through structured interviews, panel-based assessments and a review of job descriptions to ensure neutrality and fairness. We maintain clear grievance channels and whistleblowing mechanisms for reporting discrimination, harassment or workplace misconduct. Our long-term goal is to create an organisation where diversity is celebrated, equity is championed and inclusion is embedded in everyday interactions.
Contributing to Social Progress and National Development
Our responsibility extends beyond our workforce. We are committed to contributing positively to the communities we serve, supporting Qatar's social development priorities and extending our reach to communities abroad. In 2025, our healthcare division organised free medical screening camps, awareness sessions on non-communicable diseases and school health outreach programs. We support skill-building programs, scholarships, internships and training opportunities for students in collaboration with local universities and technical institutes.